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Guide to Success

The primary reason executives attend the NACDS Annual Meeting is to create meaningful opportunities that can shape the future of their companies. These opportunities are driven by strategic appointments with trading partners and other industry stakeholders, including technology providers, manufacturer representatives, suppliers, and service partners.

Appointments

Appointments between retailers and suppliers are strongly encouraged and typically arranged well in advance of the meeting. To maximize the value of your experience, we encourage associate members to proactively reach out to the companies and individuals they would like to meet with during the Annual Meeting. Leverage your sales team, brokers, and industry contacts to help secure appointments and build a productive meeting schedule.

Planning Appointments

  • Start your planning early – now! Become familiar with the Schedule and Participants pages of the Annual Meeting website and start to build your agenda. The Participants page has a video that demonstrates how to use the myriad of ways to see who attends the meeting.
  • Determine who you want to meet with and what you want to accomplish with them. Check the Participants page frequently for new attendees and their contact information. Familiarize yourself with the attendee and their company and make sure you are meeting with the right person.
  • If the company you want to meet with has not yet registered, check the previous year’s attendee list on the Participants page. It could be that the company/individual has not yet registered and an invitation from you might remind them to register. Additionally, if they know you want to meet with them, it may encourage them to attend.
  • When you invite someone to meet with you, have a concise proposition and tell them up front what the potential opportunity could mean to their business.
  • If you are unknown to the attendee, call for the appointment yourself; it’s much more productive than having an assistant do it. Be prepared to answer the hard question, “How will we benefit from meeting with you?”
  • If you have a broker, or an independent sales and marketing firm relationship, ask them to help you set appointments.
  • If you are a smaller or new company consider engaging with a broker. We can assist you with a list of current Sales & Marketing Companies and Manufacturer Representatives. Visit the Participants page for a list of manufacturer representatives attending the Annual Meeting.
  • Extend dinner invitations and make reservations well in advance of the meeting. You can always reduce the number for the reservation or cancel.

Tips & Tricks

  • Develop a convincing proposition for each meeting as to why they will benefit from a meeting with you. This is not an item/price meeting. Retailers are looking for big ideas and enhancing strategic relationships. Focus should be on 12-24 months, not the next couple of quarters.
  • Make sure you have done your homework on the retailer. Check out their website, download their app, examine their social media and retail media network and learn as much as you can about the company.
  • Obtain bios of key executives you do not know and be prepared to send bios of your executives to the individual(s) with whom you have an appointment.
  • Develop a “one-pager” summarizing the important points about your company, key products, point of difference, and any performance matrices that set you apart from your competition.
  • Take notes and define follow-up after the meeting – this may be your most critical success factor.
  • Ask for a mobile phone number from the individuals you have appointments with, should there be schedule changes or location changes due to inclement weather.

A Look at Your Day (2027)

Sunday

We encourage you to arrive on Sunday and get settled before the Annual Meeting officially begins. Registration is open from 12:00 p.m. to 6:00 p.m., giving you time to pick up your badge and materials before the opening events.

Associate Members can take advantage of Meet the Industry from 2:00 p.m. to 5:00 p.m., an exclusive opportunity to hear directly from leading retail executives about their business priorities, industry outlook, and how they maximize their Annual Meeting experience.

The day concludes with the Opening Celebration from 6:00 p.m. and ends at 9:00 p.m., where attendees can reconnect with colleagues, build new relationships, and kick off three days of business, insights, and networking in Palm Beach.

Monday

Monday is focused on advancing relationships and business priorities through Strategic Exchange Appointments from 9:00 a.m. to 4:00 p.m. These pre-scheduled meetings provide dedicated time to engage with trading partners, align on objectives, and explore new opportunities.

The day also features the Chain Members Breakfast & NACDS-PAC Event from 8:00 a.m. to 9:30 a.m., where attendees can engage with NACDS leadership, members of the Board of Directors, and industry peers while gaining insight into key policy issues affecting the marketplace. You must be an NACDS Chain Member or NACDS-PAC ticket holder in order to attend. This is a great opportunity to meet the NACDS Board of Directors and other retail attendees. Visit the NACDS-PAC booth at registration for more information on how to register.

For spouses and partners, The NACDS Luncheon from 12:00 p.m. to 2:00 p.m. offers a unique and engaging experience with a featured guest speaker in an intimate setting. The NACDS Luncheon from 12:00 p.m. to 2:00 p.m. This unique event offers and engaging experience with a featured guest speaker in an intimate setting. They will need to sign up during the registration process on Friday, Saturday or Sunday as seats for the luncheon are assigned.

Throughout the afternoon, select groups participate in invitation-only Foundation and leadership events, including the NACDS Foundation Pharmacy Deans Forum from 2:30 p.m. to 4:00 p.m.

Monday evening is open for attendees. We encourage you to make your dinner appointments and reservations prior to your arrival in Palm Beach. The evening features several invitation-only events, beginning with the Sponsors Reception from 5:30 p.m. to 6:30 p.m., followed by the NACDS Foundation Scholarship Reception from 6:30 p.m. to 8:00 p.m.

Tuesday

Tuesday is your final opportunity to maximize the value of the Annual Meeting. The day begins with the Business Program from 8:30 a.m. to 10:00 a.m., featuring perspectives from NACDS leadership and distinguished speakers on the trends, issues, and forces influencing today’s health and wellness marketplace.

Strategic Exchange Appointments continue from 10:00 a.m. to 4:00 p.m., allowing attendees to reinforce priorities, finalize plans, and build momentum for the year ahead.

The meeting concludes with the Board of Directors Reception beginning at 6:00 p.m., immediately followed by the Board of Directors Dinner and Entertainment from 7:00 p.m. to 10:00 p.m., a signature Annual Meeting event that brings attendees together to celebrate the relationships, accomplishments, and shared commitment that drive the industry forward. There are assigned seats for dinner and entertainment. Each attendee will need a ticket to attend. Visit the Tuesday Night Reservations counter in the registration area to obtain your ticket as early as Sunday.

Appointments

The primary reason executives attend the NACDS Annual Meeting are the opportunities to meaningfully change the trajectory of their companies. This is accomplished by having appointments with trading partners and other industry-allied companies such as technology providers, manufacturer agents, other suppliers, etc. Appointments between retailers and suppliers, with preset agendas, are recommended and are normally made well in advance of the meeting. We encourage associate members to contact the specific companies and individuals you would like to meet with during the Annual Meeting. Use your sales team, brokers, others to help you make an appointment.

Appointment Planning

  • Start your planning early – now! Become familiar with the Schedule and Participants pages of the Annual Meeting website and start to build your agenda. The Participants page has a video that demonstrates how to use the myriad of ways to see who attends the meeting.
  • Determine who you want to meet with and what you want to accomplish with them. Check the Participants page frequently for new attendees and their contact information. Familiarize yourself with the attendee and their company and make sure you are meeting with the right person.
  • If the company you want to meet with has not yet registered, check the previous year’s attendee list on the Participants page. It could be that the company/individual has not yet registered and an invitation from you might remind them to register. Additionally, if they know you want to meet with them, it may encourage them to attend.
  • When you invite someone to meet with you, have a concise proposition and tell them up front what the potential opportunity could mean to their business.
  • If you are unknown to the attendee, call for the appointment yourself; it’s much more productive than having an assistant do it. Be prepared to answer the hard question, “How will we benefit from meeting with you?”
  • If you have a broker, or an independent sales and marketing firm relationship, ask them to help you set appointments.
  • If you are a smaller or new company consider engaging with a broker. We can assist you with a list of current Sales & Marketing Companies and Manufacturer Representatives. Visit the Participants page for a list of manufacturer representatives attending the Annual Meeting.
  • Extend dinner invitations and make reservations well in advance of the meeting. You can always reduce the number for the reservation or cancel.

Tips & Tricks

  • Develop a convincing proposition for each meeting as to why they will benefit from a meeting with you. This is not an item/price meeting. Retailers are looking for big ideas and enhancing strategic relationships. Focus should be on 12-24 months, not the next couple of quarters.
  • Make sure you have done your homework on the retailer. Check out their website, download their app, examine their social media and retail media network and learn as much as you can about the company.
  • Obtain bios of key executives you do not know and be prepared to send bios of your executives to the individual(s) with whom you have an appointment.
  • Develop a “one-pager” summarizing the important points about your company, key products, point of difference, and any performance matrices that set you apart from your competition.
  • Take notes and define follow-up after the meeting – this may be your most critical success factor.
  • Ask for a mobile phone number from the individuals you have appointments with, should there be schedule changes or location changes due to inclement weather.

A Look at Your Day

Friday

We encourage you to arrive on Friday, as Saturday is a full day of private business meetings in the designated strategic exchange spaces. Registration opens at 10:00 a.m. Upon checking in at registration, you will receive your conference badge as well as all related materials. There will be a registration counter available on Friday for “The NACDS Luncheon” for spouses/partners. The Tuesday Reservations counter for the Board of Directors Dinner will not be available until Sunday morning. Friday ends with a special reception for sponsors with members of the NACDS Board of Directors and retailer attendees at 5:30 p.m.

We also encourage you to tour The Breakers upon your arrival to familiarize yourself with the property.

Saturday

If you were unable to register on Friday afternoon, do so first thing Saturday morning. Registration opens at 8:00 a.m. followed by Strategic Exchange Appointments from 9:00 a.m. to 4:00 p.m. This venue provides numerous opportunities to meet and discuss strategic issues with your key trading partners.

There is also the Meet the Industry program from 9:00 a.m. to 12:00 p.m. for Associate Members. The program consists of 30-minute sessions with a senior executive or team of executives from leading retailers to include an overview of their company, how they use the Annual Meeting to conduct business, and the kinds of topics they expect to discuss with suppliers during their meetings.

If this is your first time attending the Annual Meeting, make sure you attend the Inaugural Attendees’ Orientation from 4:00 p.m. to 4:30 p.m. You may meet a retailer or two, and you will certainly meet other attendees who are trying to accomplish the same thing you are.

Saturday at the 2026 NACDS Annual Meeting

Sunday

The day begins with Business Program I at 9:00 a.m. Periodically check the website for a listing of the speakers. At the conclusion of the Business Program, it’s back to the Strategic Exchange Appointments from 11:00 a.m. until 4:00 p.m.

If you are attending the Tuesday night Board of Directors Dinner, don’t forget to turn your event tickets in at the Tuesday Night Reservations counter in registration today starting at 8:00 a.m. You must have a seat assignment to attend the Board of Directors Dinner and Entertainment.

Sunday evening is open, so make your dinner appointments and reservations prior to your arrival in Palm Beach.

Sunday at the 2026 NACDS Annual Meeting

Monday

Strategic Exchange Appointments start at 9:00 a.m. and continue through 4:00 p.m. Monday also starts with the Chain Members Breakfast & NACDS-PAC Event at 9:00 a.m. You must be an NACDS Chain Member or NACDS-PAC ticket holder in order to attend. This is a great opportunity to meet the NACDS Board of Directors and other retail attendees. Visit the NACDS-PAC booth at registration for more information on how to register.

If you have a spouse/partner attending the meeting with you, make sure they attend The NACDS Luncheon at 12:00 noon on Monday. This unique event, for spouses/partners only, is a wonderful and entertaining event. They will need to sign up during the registration process on Friday, Saturday or Sunday as seats for the luncheon are assigned.

Monday evening is open. We encourage you to make your dinner appointments and reservations prior to your arrival in Palm Beach.

Monday at the 2026 NACDS Annual Meeting

Tuesday

Tuesday is the “4th Quarter.” This is your last formal opportunity to accomplish your objectives. Business Program II is scheduled from 9:00 a.m. to 10:30 a.m. Then it’s back to the Strategic Exchange Appointments from 11:00 a.m. until 4:00 p.m.

The meeting closes with the Board of Directors Reception, Dinner and Entertainment. The Board of Directors Reception starts at 6:30 p.m. and is immediately followed by dinner. There are assigned seats for dinner and entertainment. Each attendee will need a ticket to attend. Visit the Tuesday Night Reservations counter in the registration area beginning at 8:00 a.m. on Sunday, April 19th, until 12:00 noon on Monday, April 20th to obtain your ticket.

Tuesday at the 2025 NACDS Annual Meeting
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Meet the Moment

Annual Meeting

April 18-20, 2027 The Breakers Palm Beach, FL

Join our industry’s most influential business leaders at this exclusive event. Build vital strategic partnerships with a who’s who in health and wellness and gain new insights into today’s changing marketplace.