Frequently Asked Questions
Find the answers to the most frequently asked questions.
Will the 2021 NACDS Annual Meeting be held virtually?
Yes. There are plans to make aspects of the 2021 NACDS Annual Meeting virtual. Additional information will be provided.
Is there a fee to participate?
Participation in the 2021 NACDS Virtual Annual Meeting is complimentary.
What virtual platform will be used for the conference?
Business Programs will be presented through Zoom. Once registered, you will receive a confirmation email from Zoom containing your personal link to join the Virtual Annual Meeting. The same link may be used for all three days. This link is unique to you and should not be shared.
If I have not received my Zoom confirmation email, who do I contact?
Please contact Registration if you did not receive your Zoom confirmation email.
What time zone is the 2021 NACDS Virtual Annual Meeting being held?
All events will take place in Eastern Time. Please visit the Schedule for the full program.
How do I contact attendees to schedule Virtual Strategic Exchange Appointments?
After registering, visit the Participants page to view all attendees. Upon logging in, you will be able to view contact information so that you may reach out and schedule a time to meet.
What are some best practices for conducting Virtual Strategic Appointments?
Scheduling of appointments should be made well in advance of the meeting dates to allow for agendas to be agreed upon prior to the meeting and supporting materials to be prepared. This advance preparation, sets the stage for profitable business initiatives developed and progress measured at future meetings such as at the NACDS Total Store Expo.
If I had registered for the in-person event, do I need to register again for the virtual event?
No, previously registered attendees were automatically added to the virtual event and received a unique Zoom link that allows for participation in all three days of the conference.
How do I cancel or substitute an attendee?
All cancellations must be made in writing using the official Cancellation Form. As this is a virtual event, substitutions are not necessary. Simply have the new attendee register. The individual no longer attending should complete the Cancellation Form.
Will paid 2021 Annual Meeting registrations be refunded?
Yes. All paid registrations to the 2021 NACDS Annual Meeting will be refunded in full.
Will attendees be refunded for hotel deposits?
Attendees who made a hotel reservation through the official NACDS housing bureau will not be charged a hotel deposit. Attendees who made hotel reservations outside the official NACDS housing bureau are responsible for notifying their hotel and are subject to the hotel’s policies.
Will companies be refunded for meeting space and sponsorship costs?
All fees paid for meeting space (including Meeting Rooms, Bungalows, Mediterranean Ballroom spaces, Corporate Village and Umbrellas) assigned by NACDS and sponsorship costs will be refunded in full.
Will attendees be refunded for additional costs such as airline tickets?
NACDS will not be responsible for refunds of airline tickets.